Return, Refund & Replacement Policy

We aim to provide the best quality products to our customers. Please read our policy carefully before making a purchase.

Eligibility for Return/Replacement

We only accept returns or replacements under the following conditions:

• You have received a wrong product, or

• The product is damaged, or

• The product is defective

Proof Requirement

To be eligible, you must provide:

• A clear unboxing video (from opening the package)

• Supporting photos showing the issue

Time Frame

You must report the issue within 48 hours of delivery. Requests made after this period will not be accepted.

Return/Replacement Process

1. Contact our support team within 48 hours of delivery.

2. Share your order details along with video/photo proof.

3. Once verified, we will arrange a replacement or return pickup (if applicable).

Refund Policy

• Refunds are only processed in cases where a replacement is not available.

• Approved refunds will be processed to the original payment method within 5–7 business days.

Non-Returnable Situations

We do not accept returns or refunds in the following cases:

• Change of mind

• Incorrect product ordered by the customer

• Minor color/size variations due to screen differences

• Requests made after 48 hours of delivery

• Missing proof (video/photos)

Important Note

Please ensure you record a proper unboxing video without cuts. This is mandatory for claim approval.

If you have any concerns, please contact our support team—we are here to help.

Foldvon Support
Email: foldvonsupport@gmail.com
WhatsApp: +91 92136 76539 (WhatsApp only)